Returns & refunds
At Truprint your satisfaction is of upmost importance to us. Your happiness with the service and products that you receive is our top priority.
Our website is designed to make your shopping experience as simple, quick and easy as possible, We have advisory recommendations when it comes to image resolution and cropping specifications to ensure that you receive a high quality product.
Returns
Damaged or Defective:
If a product arrives damaged or defective it may be returned to us within 28 days of receipt. To return a product please make sure it is securely packaged and return to , Freepost SWB30555, Brunel Road, Newton Abbot, TQ12 4BF (If order value exceeds £20 then proof of postage must be provided - this is available from all post offices). The product returned will allow us to evaluate and investigate so as to offer the best service possible.
If the product is found to be damaged or defective then a refund will be made to the payment card used when placing the order as soon as possible. Please see the below disclaimer for guidance on exceptions to refunds for damaged/defective goods. You will be informed via email once a refund has been issued.
Lost in Transit:
Any item not received at the provided order delivery address (i.e. lost in post/transit) 7 days after dispatch will be resubmitted and reproduced exactly as the original order. Any order not received prior to the 7th day after dispatch will require the customer to check with local postal sorting office first and if un-delivered, request a resubmit by contacting Customer Support.
Disclaimer
We may reject requests for returns or refunds based on the following criteria:
1. Low Resolution Images - Please always check when placing an order that the resolution of your images don't fall below the minimum recommended size. Low resolution warnings will be indicated by an orange triangle, which will appear next to the image(s) and also by a confirmation message. While it is still possible to produce products with a low resolution, the quality may not be 100% satisfactory and is not advisable. If you would like to learn more about recommended resolutions click here.
2. Cropping - We print your images to your exact specification, so please ensure that the correct part of your images are submitted in your order. Our web site provides easy to use editing tools which allow you to crop/resize, fix and enhance your images. . Print preview options in the cart allow you to check all your prints before placing your order. For gifts you will be shown a preview whilst ordering (including greyed out areas where applicable) and be given the option to edit the image, you will also be asked to accept the image prior to checking out and finally you still have the option to edit from your cart before finalising the order.
3. Text/Image Errors - We provide full customisation of many of our products, but please always double-check any text entries you make on your order to ensure there are no spelling mistakes, typing errors or incorrect images selected. You will be asked to accept the product prior to checkout
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