What payment methods are accepted on the apps?
You can currently pay with credit cards when ordering from the mobile apps.
Do promotions apply to my orders?
Yes, limit is one promotion code per order. Tap the pencil icon next to Order Total on the Order Review screen to enter the promotion code.
I have print credits on Truprint, can I use them to order prints in the app?
Yes, we currently accept credits in the Truprint App.
Can I change the number of photos in an order?
Yes, you can order multiple copies of individual photos, or the entire order.
Can I mix print sizes in my order?
Yes, you can mix print sizes in a single order.
Can I pick up my order at a store?
Photo prints and other products are currently only available for mail order.
When will my prints be ready?
Prints are shipped within 1-3 business days. Check your My Orders page within the app or your order confirmation email for the estimated delivery date.
I ordered prints by accident, what do I do?
Please contact our chat support team for immediate help.
The app crashes when I am placing an order. What should I do?
Please try closing the app completely, and then try placing your order again. If you still have the problem, try turning off your phone and then turn it back on again. If that does not work, please try these steps:
- Check your credit card information on our web site via computer. Make sure your saved credit card is up to date. Expired credit card information on our web site can trigger an error message in the mobile app even if you enter a current credit card during checkout on your phone.
- Delete the app from your phone and reinstall the latest version for your smartphone or tablet.