We love to hear from you so if you need help or have a problem please contact our friendly Customer Support Team immediately. There are several ways to contact Customer Support:
For chat support please click Live chat now . You can find a chat link on the right of most help pages on a computer or tablet, or at bottom of smartphone screens when viewed in a browser. In our apps, the chat link is on the Help & Contact us screen off the main menu.
Our team is available every day, 24 hours per day, except for national holidays
For phone support please call 0808 164 1942
Our team is available Monday to Friday - 9:00 AM - 6:00 PM, except for national holidays.
You can email us via our contact support web form
We will endeavour to answer your email within 1 business day.
You can also contact us through Facebook or Twitter. You will need to be logged into the sites to view these pages. Our social media pages also feature competitions and unique offers. You can 'like' our page on Facebook and follow us on Twitter to take advantage of these.
Customer reviews of our support team
I just wanted to thank Truprint for their EXCELLENT Customer Service. We were absolutely amazed at how quickly you responded to our original email and were extremely pleased by the way you handled our complaint. Thank you for providing such a wonderful service. It is such a joy to experience good customer service in this world of on-line services. Truprint set a benchmark which many will aspire to but which few will achieve.
Thank you for the excellent Customer Service - the prompt reply and clear explanation was really appreciated. I teach Customer Service and will make sure I use you when illustrating Excellent Customer Service.
My prints arrived today and are perfect, so thank you for your help. I'll definitely be sticking with you instead of competitors because of your brill customer service.
My wife was extremely impressed with the customer care received by one of your employees. She went far beyond her duty in trying to resolve the issues with the photo panel and her friendly support and genuine care was second to none.