App features and limitations
What are the requirements to use the Truprint mobile apps?
The Truprint mobile apps support the most popular software versions. If you are experiencing difficulties using the app, please update your device with the latest version available.
Where can I get the Truprint mobile apps?
The Truprint Android app is available at the Google Play Store.
Can I preview the photos before printing?
A preview is displayed within the editing view to show how prints will be cropped.
Can I start an order on the phone and finish on the website or vice versa?
Currently, orders started in the app cannot be competed through the website (or vice versa).
Can I see my phone orders in my account history on the website and resubmit a mobile print order?
You can now view mobile orders in your account history, but they cannot be continued or re-ordered through the website.
Can I copy or delete albums and photos?
Yes, you can now copy and delete photos or albums in the app. Simply select the photo or album, by tapping on the small tick in the top right corner of the photo (its color will change to blue, to confirm the photo or album has been selected). Then tap the menu on the top right. Select an editing option. Tap DELETE to remove the photo or album, or tap COPY to adds the photos to an existing or new album. You can also choose SHARE to share up to 5 photos with friends from the menu.
Can I view my friend's shared albums?
Yes! In the Photos area of the app, tap the Truprint icon, and then tap "Friends Albums".
Can I change my country setting in the app?
Sorry, that option is no longer available
How can I contact you?
If you have problems with an order, please contact our chat support team for immediate help via the link on the bottom of the main help page.
How do I know I have the most current mobile app?
Your device should warn you when an update is available, and when you open the app, you should get a notice about the update. If you see this in either case, visit the Google Play Store or for the latest version.
Why can't I see other albums on my phone?
You should be able to see photos in your phone, your Truprint account albums (including "Friends albums"), any Facebook albums and your Instagram account.
Can I order square prints for my Instagram photos?
Yes, we offer 4x4 square prints.
Can I order collage prints?
Collage prints are not available at this time.
What sizes of prints can I order?
4x4, 5.3x4, 7x5, 8x6, 10x8 and 12x8 prints are currently available.
Will Facebook photos print clearly?
The print quality of photos from Facebook are fine for small products like 4x6 prints and mugs, but may appear blurry for larger products, depending on the quality of the image.