App features and limitations
Where can I download the app?
The Truprint app is available for both IOS and Android platforms. You can download them from the respective app stores below:
What are the requirements to use the Truprint mobile apps?
The minimum required version for the Truprint mobile apps are:
Can I preview the photos before printing?
No, a preview is not available at this time.
Can I start an order on the phone and finish on the website or vice versa?
Currently, orders started in the app cannot be competed through the website (or vice versa).
Can I see my phone orders in my account history on the website and resubmit a mobile print order?
You can now view mobile orders in your account history, but they cannot be continued or re-ordered through the website.
Can I edit an image in the app?
You can now edit a photo or an album in the app. There are two editing options available - ADD TO which allows you to add a specific photo or an album to an existing or a new album; or DELETE which allows you to delete photos or albums directly from the app.
Can I delete photos?
Yes, you can now delete photos or albums in the app. Simply select the photo or album, which you want to delete by tapping on the small tick in the top right corner of the photo (you will notice it change colour to blue, which confirms that the photo or album has been successfully selected). Then tap on EDIT, which will allow you to select the delete option. Tap on DELETE and it's all done!
Can I view my friend's shared albums?
Yes! In the app, select "Truprint" and tap "Friends Albums".
Ordering & Payment
Can I change the number of photos in an order?
Yes these can be selected at checkout (review order) by clicking on the print quantity/price and then adjusting as preferred.
Can I mix print sizes in my order?
No, you will need to place separate orders per print sizes/formats.
What payment methods are accepted on the apps?
You can pay with credit/debit card or PayPal when ordering from the mobile apps.
How can I contact you?
If you have problems with an order, please contact us for immediate help.
Why do all my photos appear automatically? Why can't I choose which photos?
Your phones photos are automatically displayed in the app, but you can choose which ones to upload to your account, or use in ordering a product.
Will Facebook photos print clearly?
The print quality of photos from Facebook are fine for small products like 4x6 prints, but may appear blurry for larger products, depending on the quality of the image.
The app crashes when I am placing an order. What should I do?
Please try closing the app completely, and then try placing your order again. If you still have the problem, try turning off your phone and then turn it back on again. If that does not work, please try these steps:
- Delete the app from your phone and reinstall the latest app.
- Check your credit card information on the Truprint site via a PC or Mac. Make sure your saved credit card is up to date. Expired credit card information on our regular site will trigger an error message in the mobile app even if you enter a current credit card during checkout on your phone.
- Enter your phone number during checkout. Although it's not a mandatory field, entering your phone number during checkout may resolve the issue.
I ordered prints by accident, what do I do?
Please contact us for immediate help.
Why do I get an error when uploading photos on your mobile app?
An uploading error can occur when uploading a large quantity of images. We recommend that you try uploading in smaller batches such as 50-100 images at a time.
Can I order square prints for my Instagram photos?
Yes, we offer 4x4 square prints.
Can I order collage prints?
Collage prints are not available at this time.
What sizes of prints can I order?
4x4, 6x4, 7x5, 8x6, 10x8 and 12x8 prints are currently available.
Promos, coupons & credits
Do promotions apply to my orders?
Yes, limit is one promotion code per order.
I have print credits on Truprint, can I use them to order prints in the app?
Yes, we currently accept credits in our mobile app.
Can I have my prints shipped to me?
Yes, prints can be shipped to you or the address you choose.
When will my prints be ready?
Mail order prints are shipped within 1-5 business days.
How can I upload my photos to a specific album?
Select photos and tap "Upload". Pick the album you want or create a new one.
What resolution are my photos uploaded in?
Photos are not high resolution, but are adequate for the products currently offered in the app.