We're creating a more beautiful and simple way to turn your photos into prints, books, cards, and gifts. Discover how creative you can be with easy-to-use tools that give you the freedom to design-even on the go.What's new and exciting on Truprint:
- Import photos from Instagram
- Add embellishments on any product
- Enjoy more flexibility with free form design options
- Start or finish many products on any device: mobile, tablet, or PC
- Brand new native mobile apps for iOS, Android, and Windows
If you're familiar with our classic site, you'll probably have questions about how everything works with Truprint. No problem. We have the answers right here:
Why a whole new website? I liked Truprint Classic. Why was it shut down?
Agreed! The site has served us well for many years! Now we want to give an even better user experience. We've been hard at work on the new Truprint for the past year. It is modern and beautiful. It is responsive so you can use it on your smart phones and tablets. It takes less time to introduce new products on it, so that we can be more responsive to your needs and wants.
Can I use my credits from the classic site?
Yes, your credits should be available for you to use on the new Truprint. Qualifying purchases will automatically apply your credits in the cart. If you would like to see what credits are currently in your account, visit the CREDITS page in YOUR ACCOUNT.
Can I use my gift certificate on the new site?
Truprint gift certificates are able to be redeemed on the new site. But we will not be selling gift certifcates at launch. We hope they will be available soon, please contact our customer service team if you have any questions.
Can I use promo codes on the new site?
Yes, you can use any qualifying promo code. Promo codes can be used anywhere the product is available, unless otherwise specified.
My photos and albums from the Classic site don't quite look the same on the new site. Why are they different?
Truprint organises your album views two ways: photo view and album view. So you can change the layout however you prefer! Can I upload my photos via email?
Email upload will not be available on the New Truprint.
Can I upload my photos via email?
Email upload will no longer be be available.
Where are my orders?
Orders placed on the new site can be seen in the Order History page.
I had subscribed to your video service on the Classic site. What happens to my videos?
Your videos are available on the new site for viewing, playback and download. But you cannot upload new videos to the new site. Video subscription service will be discontinued.
Where is my group room?
Group rooms are retired - and are replaced with simpler ways to share your memories on your favourite social networks.
Do you have a recommendation for the new site? We want to hear from you. Just click the FEEDBACK tab on the bottom right of most Truprint pages to provide feedback.